ITIC Global 2026 · Istanbul
Wider Coverage, Personal Service: Doctorcall’s Support for Travellers
For an assistance company arranging medical care abroad, the details matter. Who confirms the appointment? How will the patient receive an update? Where should the medical report go? Getting these things right helps everyone involved, especially the person waiting to see a doctor.
These were among the conversations Doctorcall’s CEO, Selvavinayagam Vireswer, and Key Client Coordinator, Lauren Duncan, had with colleagues from across the travel insurance and medical assistance community at ITIC Global in Istanbul.
The meetings gave us time to catch up with existing clients, meet potential partners and understand what different teams need from their UK medical provider. They also reinforced an approach that matters to us: taking the time to understand each client and tailoring how we work together.
A few moments from the conversations, meetings and events at ITIC Global 2026.
A Service Built Around Each Client
Assistance companies support different travellers, work with different insurance arrangements and manage cases in different ways. Their requirements can vary considerably, even when they are arranging the same type of appointment.
For one client, the priority might be access to GP visits across several locations. For another, it could be telemedicine, clinic appointments or a clearer route to onward care. Some teams want direct communication between the provider and patient; others need communications coordinated through their own case managers.
Our discussions in Istanbul covered both these broader requirements and the smaller details that make a working relationship run well: the information needed to open a case, who receives appointment confirmations, how reports are shared and where invoices should be sent.
At Doctorcall, we aim to agree arrangements that fit each client’s processes while maintaining the clinical, consent and authorisation requirements of each case. A tailored service starts with listening, then making sure those preferences are understood by the people coordinating care.
Helping Patients Access Care Beyond London
Geographical coverage was another recurring subject. Assistance teams need clear, practical information about what can be arranged where their patient is staying.
Doctorcall’s visiting GP service has expanded beyond London to locations across Great Britain and Dublin. Our London visiting service operates 24 hours a day, 365 days a year, while regional visits depend on local doctor availability. Telephone and video consultations, alongside clinic arrangements, provide further routes to care.
For our clients, the useful detail goes beyond a list of cities. They need to know which consultation options are available, how to request them and what to expect next. Keeping that information clear and up to date helps teams make arrangements with confidence.
Choosing the Right Route to Care
Conversations at ITIC also explored how housecalls, telemedicine and clinic appointments can complement one another.
A traveller who feels unwell in a hotel may benefit from a doctor visiting them. Another patient may be suited to a telephone or video consultation, while someone else may need a clinic appointment or further assessment.
The aim is to help arrange an appropriate option for the patient, taking account of their clinical needs, location and the assistance arrangements in place. Understanding each client’s preferences helps us coordinate that process, while clinical decisions remain guided by the patient’s needs.
Making Everyday Coordination Easier
Once care has been requested, clear communication remains essential. Patients need to understand their appointment arrangements, and assistance teams need updates that help them manage the case.
In Istanbul, we discussed practical ways to make this easier, from clear referral contacts and appointment confirmations to reporting and invoicing processes. There was also interest in more connected systems and simpler booking journeys, which we are exploring through further operational and technical discussions.
Small improvements can make a meaningful difference. Agreeing the right contact, including the correct case reference or making reporting instructions clear can reduce unnecessary follow-up and help teams work more efficiently together.
Continuing the Conversations
Thank you to everyone who spent time with us at ITIC Global. We valued the opportunity to hear what is working well, understand changing requirements and discuss how we can develop our support.
Our focus remains on providing attentive medical care for travellers and a responsive, personal service for the organisations arranging it. That means understanding the bigger picture for each client and paying attention to the everyday details.