How Our Mission and Values Shape Your Care
Doctorcall began in 1989 when Dr Charles Levinson launched a visiting doctor service in London. It was the first private service of its kind in the UK. The idea was simple. Bring experienced GPs to people when they need help. Make it easy to be seen and make the plan clear before the doctor leaves. That idea still guides us today.
💚 Compassionate
We see the person, not just the patient. In a home visit there is time to hear the full story. A parent can talk through the last two days. Medication can be laid out on the table so nothing is missed. The doctor examines, explains what is happening and sets out next steps. If a referral is needed, it is arranged. If a prescription is appropriate, it is issued. If reassurance is enough, we say so.
Compassion also means being understood. During live phone calls we can add a trained interpreter within minutes in more than 240 languages. This helps people explain symptoms in their own words and helps the doctor be precise. It is a small step that makes care safer and kinder.
In practice:
✅ Unhurried appointments that allow a full history
🗒️ Plain-English plans shared before the visit ends
🌐 Real-time telephone interpreting on live calls
⭐ Excellent
Excellence is not a slogan. It is a standard that shows up in the details. Our doctors are registered with the General Medical Council. Our nurses are registered with the Nursing and Midwifery Council. We follow set clinical pathways and safety netting so people know what to watch for and who to call. We review outcomes, audit our work and learn from every season.
You can see this in our vaccination programmes. We helped design large-scale workplace flu clinics outside the NHS and built reliable logistics around them. Stock is counted. Cold chain is protected. Data is recorded. The result is simple. Staff are protected and businesses keep going through winter.
In practice:
📋 Set pathways with safety advice for every case
🔎 Outcome reviews and audits each season
✉️ Consistent documentation and letters
🧭 Professional
Professionalism is how we behave when nobody is looking. It is the tone of a phone call and the clarity of a letter. It is punctuality and discretion at the door. It is a plan written in plain English that the whole family can follow.
We give people a clear end to each appointment. What we found. What we did. What will happen next. Who to contact if things change. That is respect in practice.
In practice:
⏰ Punctuality and respect for your space
📝 Clear records and same-day letters when appropriate
📣 A defined route for feedback
🌍 Accessible
Access is more than an appointment slot. In London, GPs visit homes at any hour with live ETA once en route. In Birmingham, Manchester, Edinburgh, Exeter and Liverpool, people can book same-day or next-day visits. If remote care suits the situation, you can speak to a GP by video or telephone. For companies, on-site clinics and vouchers make it easy for staff to be seen without losing time.
Our membership offers ongoing access with priority booking. Places are limited to 500. This keeps response times prompt and care personal.
In practice:
🕒 24/7 housecalls in London with live ETA in London only
📍 National same-day or next-day visits in key cities
📱 Video and telephone consultations from anywhere in the UK
🏢 On-site clinics and flu vouchers for teams
🎟️ Membership limited to 500
💡 Innovative
Innovation at Doctorcall is practical. We look for better ways to deliver everyday care. We were early to bring flu clinics to workplaces at scale. We introduced company health screening through structured questionnaires. We built systems that help doctors arrive on time and keep people informed. We continue to refine how we work so care is safer, faster and easier to use.
In practice:
🧩 Proven systems behind every clinic
⚙️ Simple processes that save time
🔁 Continuous improvements based on real feedback
Why this matters
Healthcare is personal. It is easier to recover at home with your own things nearby. It is easier to follow advice when it is explained in simple language. It is easier for a business to look after its teams when clinics come to the site and reports arrive on time. Our job is to remove friction so people can focus on getting well.
What you can expect
✅ A response that is quick and calm
✅ A GP who listens and examines without rushing
✅ Clear next steps before the visit ends
✅ Prescriptions and letters when appropriate
✅ Safety netting so you know what to do if things change
✅ The option to add an interpreter during calls
Looking ahead
The needs of patients and companies evolve. We keep pace by listening and improving. Some changes are visible, like live ETA in London or the growth of same-day visits in other cities. Some are behind the scenes, like better stock control for clinics or simpler digital letters. All of it serves the same purpose. Timely care. Compassionate people. Wherever you are.
Our mission appears at the top of this page. It is more than a line. It is the daily test for everything we do. If it helps you be seen in time, if it treats you with dignity, if it makes care easier to reach, if it raises the standard, then it belongs at Doctorcall.
Ready to experience this care
Same Day Appointments. Live ETAs in London.