How Our Mission and Values Shape Your Care

Compassionate

We see the person, not just the patient, listening with empathy and respect.

For our visiting GP service, compassion begins before a doctor arrives at your door. When you call, the
coordination team listen carefully to what is happening and what you are worried about. They will help you
decide whether you need a home visit, a phone or video consultation, or a different kind of support.

During a housecall, compassion looks like taking time to listen rather than rushing through a checklist,
including family or carers in the conversation when you want them there, explaining what is happening in clear,
calm language, and being honest if watchful waiting is better than prescribing straight away.

For corporate clients and assistance companies, compassion is about seeing the person behind the case number.
When we visit a member of staff at home, see a traveller in a hotel or speak to someone by phone, we recognise
that illness can bring practical worries about work, family and travel plans. Our doctors factor those realities
into care plans, sick notes and fit-to-work advice, so recommendations are not just clinically sound but
realistic.

Excellent

We strive to meet the highest expectations every time.

In our home visiting and hotel visiting services, GPs are chosen for both their clinical backgrounds and their
communication skills. Many have experience in urgent care or emergency medicine as well as general practice.
They bring that breadth into your home, which is especially important at night, for children, or for older
patients with several conditions.

Clinical guidelines, escalation routes and prescribing policies are kept under regular review. If we see a
pattern in feedback about a particular condition, pathway or medicine, we use that to improve the way future
visits are handled.

For phone and video consultations, excellence means being clear about what can and cannot be done safely without
an examination. Doctors use structured assessment methods, know when to recommend a face to face visit, and
document the consultation so any follow-up doctor understands what was discussed and decided.

In our flu programmes, excellence shows up in preparation and follow-up. Clinics are planned around shift
patterns and busy periods, with clear information in advance so people know what to expect and who is eligible.
Afterwards, we review uptake, feedback and any clinical queries, using that learning to refine future seasons
and share useful insights back with employers.

For assistance and insurance companies, excellence is measured in outcomes and consistency. Our doctors provide
clear reports, reasoned clinical decisions and appropriate referrals, whether that is to local hospitals,
specialists or onward travel arrangements. Those reports are structured so that case managers can make quick,
informed decisions.

Professional

We act with integrity, accountability and pride.

Across our services, including home visits, clinic appointments, video and phone consultations, vaccinations and
membership, we explain what is included in a fee and what might incur an extra charge. This avoids surprises and
helps you choose the right option for your needs.

Whether we are visiting you at home, seeing you in a clinic, speaking on video, or writing a report for an
assistance partner, your privacy is central. Information is recorded securely, and only shared with others, such
as an insurer, employer or family member, with your permission or when there is a clear clinical or legal
reason.

Accessible

We remove barriers so care is available when, where and how it is needed.

For people living in or visiting London and surrounding areas, we provide round-the-clock GP housecalls.
That means a doctor can visit you at home, at your workplace or in a hotel, day or night.
This is particularly helpful for families with small children, older adults, people with limited mobility.

Phone and video appointments make it easier to access a GP when a visit is not necessary or when you are abroad.
These can be particularly useful for follow-ups after a housecall, medication queries, minor illnesses and
reassurance or advice.

To make first contact simpler and faster, we also offer WhatsApp as a quick way for assistance partners and
patients to reach our 24/7 team. Real-time telephone interpreting in more than 240 languages means people can
explain their symptoms clearly and understand medical advice, even if English is not their first language.

For companies, accessibility can mean workplace flu clinics, health screening days, or agreed pathways for staff
to access GP appointments quickly when they are unwell. For assistance and insurance partners, it means clear
coverage maps, predictable response times and simple booking routes that make it straightforward to send
patients our way.

For members who choose our concierge-style services, accessibility includes priority access to appointments,
regular health reviews and a single point of contact to help coordinate care. This supports people who want an
ongoing clinical relationship and rapid access when something arises.

Innovative

We keep learning and adapting to improve quality and experience.

We use secure digital tools to support our housecall, clinic and remote services. These tools help with
realistic arrival times for visiting GPs, recording notes in a structured way, sharing reports quickly and
securely with assistance partners and companies, and managing follow-up reminders and ongoing plans.

For assistance partners, innovation includes providing city-by-city coverage lists, instant post-consultation
reports and channels that fit the way case managers work. The aim is to reduce friction so that patients receive
timely, appropriate care with less chasing behind the scenes.

New services and refinements are guided by what patients and partners tell us. Growing interest in phone and
video GP access, workplace wellbeing, counselling support and regular rounds for organised groups all feed into
our planning. Before launching or expanding anything, we check it against our mission and values: can we deliver
this promptly, with compassion, to a high standard, in a way that genuinely makes access easier?

Small adjustments, such as clearer pricing formats for partners or translation support to help non English
speaking patients explain their symptoms, can have as much impact as a new clinic. We treat those details as
part of innovation, not an afterthought.

What this means when you use Doctorcall

Putting all of this together, our mission and values shape your experience in tangible ways, whether you are
booking a GP housecall in London at night, arranging a same-day visit in another UK city, speaking to a GP on
the phone or by video, attending a clinic appointment or health screen, running a flu programme for your staff,
coordinating care as an assistance or insurance partner, or relying on a concierge-style membership for yourself
or your family.

You should feel that your situation is heard with care, that the doctor you see is highly competent and clear,
that fees and next steps are transparent, that access to help is straightforward even out of hours or away from
home, and that the service improves over time based on real feedback.

That is how our mission and values are meant to work: not as slogans, but as everyday checks on how we look
after you, wherever you are in contact with Doctorcall.