Real Stories | Two Calls, One Lifesaving Decision

A patient contacted Doctorcall two nights in a row when their condition worsened. Both visits were late in the evening. Each time, a GP arrived promptly, assessed carefully and set out clear next steps. Our reception team kept in touch and arranged everything so the patient wasn’t left waiting or wondering.

On the second visit, the doctor recognised that things had changed. They arranged a hospital referral without delay. Tests later confirmed a very virulent strain of influenza with pneumonia. In the patient’s words, that decision “saved my life.”

The doctors were experienced, knowledgeable and caring.
The receptionists were kind, caring and responsive.
I will rely on this service again if I ever need out-of-hours care.

We are grateful for the feedback and even more grateful that the outcome was a safe one. For us, this is what good care looks like. Experienced clinicians at the door when needed, clear clinical judgement, and a support team who keep the process smooth from the first call to the final follow-up.

If you or someone you care for needs help at night, or when travel isn’t possible, Doctorcall can see you at home, in your hotel or at work in London, with same-day options in other major cities and UK-wide video or phone consultations.